Fix an eSIM problem
If your eSIM will not install, or it installed but you have no data, you are in the right place. We will ask a few short questions and work through it with you. Most problems come down to one setting, and you will not need to know anything technical to follow along.
Open the walkthrough for your eSIM
The walkthrough checks your own eSIM as it goes, so it needs to know which one you have. Pick whichever of these matches how you bought it.
You bought without creating an account
Open the email from us with the subject Your eSIM is ready and tap the link to your eSIM. The walkthrough is on that page, under Fix it step by step. That link is yours alone, so you will not be asked to sign in.
Someone shared an eSIM with you
Use the link in the invite email you were sent. It opens your own eSIM page, with the walkthrough on it, without needing an account of your own.
Cannot find the email? Check your spam folder first, then message our support team and we will resend it.