Help & Support

Most answers are a search away. If you already have an eSIM and it is not working, the step by step fix is the fastest route.

Popular: Why are top-ups not available on all plans Will my phone work with your eSIM? Are there any rules I should know about? What exactly is an eSIM? What does "unlimited" actually mean? Browse all FAQs

I already have an eSIM

Fix an eSIM that will not install or connect A few short questions, your eSIM checked as we go. Most problems take two or three steps. Find my eSIM or QR code Lost the email? We will send you the link to your eSIM page again. Top up or check my data Data used and remaining, and top-up, are on your eSIM page - the link is in your order email.
Sent us a message? Our reply arrives by email, with a link back to your ticket so you can answer without an account.

Before you buy

Will my phone work? Check your make and model against our compatibility list in a few seconds. How eSIMs work What an eSIM is, how you install it, and what happens when you land. How much data do I need? An honest estimate from how you actually use your phone on a trip.

Still need help?

We reply by email, usually within a few hours and always within 24. Quoting your order number lets us look at the right eSIM straight away.

It is in your order email. Leave blank if you cannot find it.

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